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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> April, 2012 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 23, Issue 4<br /> NKBA REVEALS TOP<br /> KITCHEN & BATH<br /> TRENDS FOR 2012<br /> PAGE 8<br /> MSA 2012<br /> THE ART OF SERVICE<br /> PAGE 34<br /> APPLIANCE SERVICE<br /> TRAINING INSTITUTE<br /> 2012<br /> PAGE 58<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> Delivers consistent results every time<br /> CALIFORNIA NORTHWEST SOUTHWEST CENTRAL STATES<br /> Alex Holton Mark Collier Steve Carron Kelly Safis<br /> (949) 218-8061 <a title="Apr '12 page 1" href="http://catalog.proemags.com/publication/d5a7cc6b?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="Apr '12 page 2" href="http://catalog.proemags.com/publication/d5a7cc6b?page=2"> Delivers consistent results every time </a> <a title="Apr '12 page 3" href="http://catalog.proemags.com/publication/d5a7cc6b?page=3"> *Versus a conventional oven with a 12–14 lb turke</a> <a title="Apr '12 page 4" href="http://catalog.proemags.com/publication/d5a7cc6b?page=4"> AS I SEE IT ELLE’S VIEW • • AS I SEE IT</a> <a title="Apr '12 page 5" href="http://catalog.proemags.com/publication/d5a7cc6b?page=5"> Touch the The Kitchen&Bath In</a> <a title="Apr '12 page 6" href="http://catalog.proemags.com/publication/d5a7cc6b?page=6"> VIEWS • MOE’S MUSINGS • VIEWS How Well </a> <a title="Apr '12 page 7" href="http://catalog.proemags.com/publication/d5a7cc6b?page=7"> Can your gas grill do this? The legendary Hybrid</a> <a title="Apr '12 page 8" href="http://catalog.proemags.com/publication/d5a7cc6b?page=8"> N AT I O N A L K I T C H E N & B AT H A S S O C I</a> <a title="Apr '12 page 9" href="http://catalog.proemags.com/publication/d5a7cc6b?page=9"> N AT I O N A L K I T C H E N & B AT H A S S O C I</a> <a title="Apr '12 page 10" href="http://catalog.proemags.com/publication/d5a7cc6b?page=10"> TRENDS | continued from page 9 </a> <a title="Apr '12 page 11" href="http://catalog.proemags.com/publication/d5a7cc6b?page=11"> for use in kitchens. At the same time, while gran</a> <a title="Apr '12 page 12" href="http://catalog.proemags.com/publication/d5a7cc6b?page=12"> we’re the quietest. and we can prove it. </a> <a title="Apr '12 page 13" href="http://catalog.proemags.com/publication/d5a7cc6b?page=13"> proof of quiet kitchen ventilation is unheard of…</a> <a title="Apr '12 page 14" href="http://catalog.proemags.com/publication/d5a7cc6b?page=14"> CALL TO ACTION SEND US YOUR SHOTS LOOKING FOR</a> <a title="Apr '12 page 15" href="http://catalog.proemags.com/publication/d5a7cc6b?page=15"> </a> <a title="Apr '12 page 16" href="http://catalog.proemags.com/publication/d5a7cc6b?page=16"> Industry [ News ] WATERMARK DESIGNS DEBUTS ‘BLU</a> <a title="Apr '12 page 17" href="http://catalog.proemags.com/publication/d5a7cc6b?page=17"> • users are freed from the somewhat claustrop</a> <a title="Apr '12 page 18" href="http://catalog.proemags.com/publication/d5a7cc6b?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="Apr '12 page 19" href="http://catalog.proemags.com/publication/d5a7cc6b?page=19"> </a> <a title="Apr '12 page 20" href="http://catalog.proemags.com/publication/d5a7cc6b?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="Apr '12 page 21" href="http://catalog.proemags.com/publication/d5a7cc6b?page=21"> APRIL 2012 THE RETAIL OBSERVER 21</a> <a title="Apr '12 page 22" href="http://catalog.proemags.com/publication/d5a7cc6b?page=22"> Industry [ News ] | continued from page 20 | </a> <a title="Apr '12 page 23" href="http://catalog.proemags.com/publication/d5a7cc6b?page=23"> APRIL 2012 THE RETAIL OBSERVER 23</a> <a title="Apr '12 page 24" href="http://catalog.proemags.com/publication/d5a7cc6b?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="Apr '12 page 25" href="http://catalog.proemags.com/publication/d5a7cc6b?page=25"> MAKE KITCHEN VENTILATION ACCESSIBLE The Air King </a> <a title="Apr '12 page 26" href="http://catalog.proemags.com/publication/d5a7cc6b?page=26"> Manufacturer {NOTES} •</a> <a title="Apr '12 page 27" href="http://catalog.proemags.com/publication/d5a7cc6b?page=27"> Wisely. It’s not how much you spend on your </a> <a title="Apr '12 page 28" href="http://catalog.proemags.com/publication/d5a7cc6b?page=28"> Industry [ News ] | continued from page 24 | </a> <a title="Apr '12 page 29" href="http://catalog.proemags.com/publication/d5a7cc6b?page=29"> </a> <a title="Apr '12 page 30" href="http://catalog.proemags.com/publication/d5a7cc6b?page=30"> Industry [ News ] | continued from page 28 | </a> <a title="Apr '12 page 31" href="http://catalog.proemags.com/publication/d5a7cc6b?page=31"> </a> <a title="Apr '12 page 32" href="http://catalog.proemags.com/publication/d5a7cc6b?page=32"> Timothy Bednarz MANAG</a> <a title="Apr '12 page 33" href="http://catalog.proemags.com/publication/d5a7cc6b?page=33"> • FEATURED COLUMN:EMPLOYEE MANAGEMENT to Turn a</a> <a title="Apr '12 page 34" href="http://catalog.proemags.com/publication/d5a7cc6b?page=34"> MSA 2012 Members Earn Their at the 2012 MSA Co</a> <a title="Apr '12 page 35" href="http://catalog.proemags.com/publication/d5a7cc6b?page=35"> • eir “MBAs” nvention T </a> <a title="Apr '12 page 36" href="http://catalog.proemags.com/publication/d5a7cc6b?page=36"> MSA 2012 | continued from page 35 | • The Fr</a> <a title="Apr '12 page 37" href="http://catalog.proemags.com/publication/d5a7cc6b?page=37"> • </a> <a title="Apr '12 page 38" href="http://catalog.proemags.com/publication/d5a7cc6b?page=38"> Elly Valas • R E T A I L V I</a> <a title="Apr '12 page 39" href="http://catalog.proemags.com/publication/d5a7cc6b?page=39"> DECEMBER 2011 THE RETAIL OBSERVER 23</a> <a title="Apr '12 page 40" href="http://catalog.proemags.com/publication/d5a7cc6b?page=40"> John Tschohl • C U S T O M E R S E R V I C E Par</a> <a title="Apr '12 page 41" href="http://catalog.proemags.com/publication/d5a7cc6b?page=41"> </a> <a title="Apr '12 page 42" href="http://catalog.proemags.com/publication/d5a7cc6b?page=42"> Rick Segel • RETAIL BUSINESS KIT Is it Love</a> <a title="Apr '12 page 43" href="http://catalog.proemags.com/publication/d5a7cc6b?page=43"> MAY 2011 THE RETAIL OBSERVER 27</a> <a title="Apr '12 page 44" href="http://catalog.proemags.com/publication/d5a7cc6b?page=44"> Libby Wagner • CULTURE COACH Does One Bad App</a> <a title="Apr '12 page 45" href="http://catalog.proemags.com/publication/d5a7cc6b?page=45"> C M Y CM MY CY CMY K 4RC11-19 ResizeAd_RetailOb</a> <a title="Apr '12 page 46" href="http://catalog.proemags.com/publication/d5a7cc6b?page=46"> Bill Bazemore • FURNITURE TRENDS Would You </a> <a title="Apr '12 page 47" href="http://catalog.proemags.com/publication/d5a7cc6b?page=47"> Nationwide Marketing Group is the RIGH</a> <a title="Apr '12 page 48" href="http://catalog.proemags.com/publication/d5a7cc6b?page=48"> John White • APPLIANCE TRENDS The Changing </a> <a title="Apr '12 page 49" href="http://catalog.proemags.com/publication/d5a7cc6b?page=49"> You asked for it, we got it. Capital Cooking r</a> <a title="Apr '12 page 50" href="http://catalog.proemags.com/publication/d5a7cc6b?page=50"> • ASSOCIATION NEWS The NKBA Announces Bill </a> <a title="Apr '12 page 51" href="http://catalog.proemags.com/publication/d5a7cc6b?page=51"> Kitchen & Bath Career Center tHe PRemieR ONLiNe e</a> <a title="Apr '12 page 52" href="http://catalog.proemags.com/publication/d5a7cc6b?page=52"> ‡ BUYING GROUP NEWS Dealers at PrimeTime! 201</a> <a title="Apr '12 page 53" href="http://catalog.proemags.com/publication/d5a7cc6b?page=53"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="Apr '12 page 54" href="http://catalog.proemags.com/publication/d5a7cc6b?page=54"> • BUYING GROUP NEWS Brandsource Offers Members </a> <a title="Apr '12 page 55" href="http://catalog.proemags.com/publication/d5a7cc6b?page=55"> 2012 • • 2012 EARTH DAY—APRIL 22 APRIL </a> <a title="Apr '12 page 56" href="http://catalog.proemags.com/publication/d5a7cc6b?page=56"> Product {HIGHLIGHT} </a> <a title="Apr '12 page 57" href="http://catalog.proemags.com/publication/d5a7cc6b?page=57"> </a> <a title="Apr '12 page 58" href="http://catalog.proemags.com/publication/d5a7cc6b?page=58"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SERVICE</a> <a title="Apr '12 page 59" href="http://catalog.proemags.com/publication/d5a7cc6b?page=59"> RTMENT • SERVICE DEPARTMENT • SERVICE DEPARTM</a> <a title="Apr '12 page 60" href="http://catalog.proemags.com/publication/d5a7cc6b?page=60"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SER</a> <a title="Apr '12 page 61" href="http://catalog.proemags.com/publication/d5a7cc6b?page=61"> PERFECT COMPLIMENT FOR TODAY'S COOK Sleek and So</a> <a title="Apr '12 page 62" href="http://catalog.proemags.com/publication/d5a7cc6b?page=62"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SER</a> <a title="Apr '12 page 63" href="http://catalog.proemags.com/publication/d5a7cc6b?page=63"> • Retail Resources </a> <a title="Apr '12 page 64" href="http://catalog.proemags.com/publication/d5a7cc6b?page=64"> SERVICE DEPARTMENT • SERVICE DEPARTMENT • SER</a> <a title="Apr '12 page 65" href="http://catalog.proemags.com/publication/d5a7cc6b?page=65"> </a> <a title="Apr '12 page 66" href="http://catalog.proemags.com/publication/d5a7cc6b?page=66"> Manufacturer {NOTES} •</a> <a title="Apr '12 page 67" href="http://catalog.proemags.com/publication/d5a7cc6b?page=67"> </a> <a title="Apr '12 page 68" href="http://catalog.proemags.com/publication/d5a7cc6b?page=68"> </a>