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<br /> The<br /> RetailObserver<br /> 5542 Monterey Road, #258,<br /> San Jose, CA 95138<br /> CHANGE SERVICE REQUESTED<br /> January, 2010 YOUR RESOURCE GUIDE TO THE INDUSTRY Vol. 21, Issue 1<br /> SHOWROOM SPOTLIGHT DEBUT:<br /> FIXTURES<br /> VISIONS FOR<br /> LIVING<br /> — PAGE 8<br /> BOSCH<br /> WELCOMES<br /> MEDIA<br /> TO STATE-OF-THE-ART<br /> APPLIANCE PARK TOUR<br /> — PAGE 34<br /> K/BIS 2010<br /> BUSINESS & LEADERSHIP<br /> DELIVERING WORLD-CLASS<br /> CUSTOMER SERVICE<br /> — PAGE 50<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> Printed on<br /> Recycled Paper<br<a title="Jan '10 page 1" href="http://catalog.proemags.com/publication/a5278ceb?page=1"> The RetailObserver 5542 Monterey Road, #258, Sa</a> <a title="Jan '10 page 2" href="http://catalog.proemags.com/publication/a5278ceb?page=2"> Makes preheating seem simply prehistoric. </a> <a title="Jan '10 page 3" href="http://catalog.proemags.com/publication/a5278ceb?page=3"> </a> <a title="Jan '10 page 4" href="http://catalog.proemags.com/publication/a5278ceb?page=4"> AS I SEE IT • ELLE’S VIEW • AS I SEE IT </a> <a title="Jan '10 page 5" href="http://catalog.proemags.com/publication/a5278ceb?page=5"> </a> <a title="Jan '10 page 6" href="http://catalog.proemags.com/publication/a5278ceb?page=6"> VIEWS • MOE’S MUSINGS • VIEWS 2010—H</a> <a title="Jan '10 page 7" href="http://catalog.proemags.com/publication/a5278ceb?page=7"> True Refrigeration can be found in some of the mo</a> <a title="Jan '10 page 8" href="http://catalog.proemags.com/publication/a5278ceb?page=8"> 8 THE RETAIL OBSERVER JANUARY 2010</a> <a title="Jan '10 page 9" href="http://catalog.proemags.com/publication/a5278ceb?page=9"> SHOWROOM SPOTLIGHT Showroom Spotlight Fixtures</a> <a title="Jan '10 page 10" href="http://catalog.proemags.com/publication/a5278ceb?page=10"> SHOWROOM SPOTLIGHT | continued from page 9 | </a> <a title="Jan '10 page 11" href="http://catalog.proemags.com/publication/a5278ceb?page=11"> “Simplyput,Fixtures </a> <a title="Jan '10 page 12" href="http://catalog.proemags.com/publication/a5278ceb?page=12"> Industry [ News ] </a> <a title="Jan '10 page 13" href="http://catalog.proemags.com/publication/a5278ceb?page=13"> • into a relationship with Ray because of hi</a> <a title="Jan '10 page 14" href="http://catalog.proemags.com/publication/a5278ceb?page=14"> Industry [ News ] continued from page 13 </a> <a title="Jan '10 page 15" href="http://catalog.proemags.com/publication/a5278ceb?page=15"> JANUARY 2010 THE RETAIL OBSERVER 15</a> <a title="Jan '10 page 16" href="http://catalog.proemags.com/publication/a5278ceb?page=16"> Industry [ News ] continued from page 14 </a> <a title="Jan '10 page 17" href="http://catalog.proemags.com/publication/a5278ceb?page=17"> JANUARY 2010 THE RETAIL OBSERVER 17</a> <a title="Jan '10 page 18" href="http://catalog.proemags.com/publication/a5278ceb?page=18"> Industry [ News ] continued from page 16 </a> <a title="Jan '10 page 19" href="http://catalog.proemags.com/publication/a5278ceb?page=19"> Laundry—it’sallwe do. Starting with three year</a> <a title="Jan '10 page 20" href="http://catalog.proemags.com/publication/a5278ceb?page=20"> Industry [ News ] continued from page 18 </a> <a title="Jan '10 page 21" href="http://catalog.proemags.com/publication/a5278ceb?page=21"> JANUARY 2010 THE RETAIL OBSERVER 21</a> <a title="Jan '10 page 22" href="http://catalog.proemags.com/publication/a5278ceb?page=22"> Industry [ News ] continued from page 20 </a> <a title="Jan '10 page 23" href="http://catalog.proemags.com/publication/a5278ceb?page=23"> JANUARY 2010 THE RETAIL OBSERVER 23</a> <a title="Jan '10 page 24" href="http://catalog.proemags.com/publication/a5278ceb?page=24"> Don't let your customers get hung out to dry on t</a> <a title="Jan '10 page 25" href="http://catalog.proemags.com/publication/a5278ceb?page=25"> It's a fact – the newest, efficient washers use </a> <a title="Jan '10 page 26" href="http://catalog.proemags.com/publication/a5278ceb?page=26"> Industry [ News ] continued from page 22 </a> <a title="Jan '10 page 27" href="http://catalog.proemags.com/publication/a5278ceb?page=27"> 4244 S. Market Court, Suite A, Sacramento, CA 958</a> <a title="Jan '10 page 28" href="http://catalog.proemags.com/publication/a5278ceb?page=28"> introducing a new generation of “duct-free” ve</a> <a title="Jan '10 page 29" href="http://catalog.proemags.com/publication/a5278ceb?page=29"> the new best-in-class 4-phase air recovery system</a> <a title="Jan '10 page 30" href="http://catalog.proemags.com/publication/a5278ceb?page=30"> Consumer Electronics [ News ] PANASONIC TO DEL</a> <a title="Jan '10 page 31" href="http://catalog.proemags.com/publication/a5278ceb?page=31"> • BROADCAST EQUIPMENT SUPPLY FOR THE VENUES</a> <a title="Jan '10 page 32" href="http://catalog.proemags.com/publication/a5278ceb?page=32"> • ASSOCIATION NEWS CEA Announces 2010 Execu</a> <a title="Jan '10 page 33" href="http://catalog.proemags.com/publication/a5278ceb?page=33"> JANUARY 2010 THE RETAIL OBSERVER 33</a> <a title="Jan '10 page 34" href="http://catalog.proemags.com/publication/a5278ceb?page=34"> • BOS FACTORY WELCOMES MEDIA TO TOUR T </a> <a title="Jan '10 page 35" href="http://catalog.proemags.com/publication/a5278ceb?page=35"> • CH TOUR HE NORTH CAROLINA FACTORY example</a> <a title="Jan '10 page 36" href="http://catalog.proemags.com/publication/a5278ceb?page=36"> BOSCH FACTORY TOUR | continued from page 35 | </a> <a title="Jan '10 page 37" href="http://catalog.proemags.com/publication/a5278ceb?page=37"> JANUARY 2010 THE RETAIL OBSERVER 37</a> <a title="Jan '10 page 38" href="http://catalog.proemags.com/publication/a5278ceb?page=38"> Living Green [ News ] New Bern Solar Project: H</a> <a title="Jan '10 page 39" href="http://catalog.proemags.com/publication/a5278ceb?page=39"> • “BSH is constantly developing and adapt</a> <a title="Jan '10 page 40" href="http://catalog.proemags.com/publication/a5278ceb?page=40"> Living Green [ News] U.S. DEPARTMENT OF ENERGY 2</a> <a title="Jan '10 page 41" href="http://catalog.proemags.com/publication/a5278ceb?page=41"> • VESTMENT ACT STATE ENERGY EFFICIENT APPLIANCE</a> <a title="Jan '10 page 42" href="http://catalog.proemags.com/publication/a5278ceb?page=42"> Elly Valas • RETAIL VIEWS </a> <a title="Jan '10 page 43" href="http://catalog.proemags.com/publication/a5278ceb?page=43"> The Leukemia & Lymphoma Society - helping patien</a> <a title="Jan '10 page 44" href="http://catalog.proemags.com/publication/a5278ceb?page=44"> John Tschohl • CUSTOMER SERVICE Do</a> <a title="Jan '10 page 45" href="http://catalog.proemags.com/publication/a5278ceb?page=45"> JANUARY 2010 THE RETAIL OBSERVER 45</a> <a title="Jan '10 page 46" href="http://catalog.proemags.com/publication/a5278ceb?page=46"> Chris Thiede • BRAND BUILDING </a> <a title="Jan '10 page 47" href="http://catalog.proemags.com/publication/a5278ceb?page=47"> JANUARY 2010 THE RETAIL OBSERVER 47</a> <a title="Jan '10 page 48" href="http://catalog.proemags.com/publication/a5278ceb?page=48"> Kelly Rigdon • BUSINESS SOLUTIONS </a> <a title="Jan '10 page 49" href="http://catalog.proemags.com/publication/a5278ceb?page=49"> JANUARY 2010 THE RETAIL OBSERVER 49</a> <a title="Jan '10 page 50" href="http://catalog.proemags.com/publication/a5278ceb?page=50"> DeliveringWorld-Cla K/BIS 2010 BUSINESS & LEADE </a> <a title="Jan '10 page 51" href="http://catalog.proemags.com/publication/a5278ceb?page=51"> • FEATURED SPEAKER: DENNIS SNOW ssCustomer Servi</a> <a title="Jan '10 page 52" href="http://catalog.proemags.com/publication/a5278ceb?page=52"> FEATURED SPEAKER: DENNIS SNOW | continued from pa</a> <a title="Jan '10 page 53" href="http://catalog.proemags.com/publication/a5278ceb?page=53"> At the 2010 Kitchen & Bath Industry Show, you'll </a> <a title="Jan '10 page 54" href="http://catalog.proemags.com/publication/a5278ceb?page=54"> Upcoming Events JANUARY 7-10 </a> <a title="Jan '10 page 55" href="http://catalog.proemags.com/publication/a5278ceb?page=55"> Home Bring a tradition of stone hear</a> <a title="Jan '10 page 56" href="http://catalog.proemags.com/publication/a5278ceb?page=56"> • SERVICE NEWS What Good Are Technicians? M </a> <a title="Jan '10 page 57" href="http://catalog.proemags.com/publication/a5278ceb?page=57"> LOOK WHO’S READING... The RetailObserver </a> <a title="Jan '10 page 58" href="http://catalog.proemags.com/publication/a5278ceb?page=58"> • BUYING GROUP NEWS BrandSource March Summit</a> <a title="Jan '10 page 59" href="http://catalog.proemags.com/publication/a5278ceb?page=59"> A Whole New ® Now You Can Become an </a> <a title="Jan '10 page 60" href="http://catalog.proemags.com/publication/a5278ceb?page=60"> • BUYING GROUP NEWS Registration Open For Pri</a> <a title="Jan '10 page 61" href="http://catalog.proemags.com/publication/a5278ceb?page=61"> JANUARY 2010 THE RETAIL OBSERVER 61</a> <a title="Jan '10 page 62" href="http://catalog.proemags.com/publication/a5278ceb?page=62"> 2010 INTERNATIONAL BUILDE</a> <a title="Jan '10 page 63" href="http://catalog.proemags.com/publication/a5278ceb?page=63"> full credit amount for both groups of home buyers</a> <a title="Jan '10 page 64" href="http://catalog.proemags.com/publication/a5278ceb?page=64"> Promotions B/S/H HOME APPLIANCES John Iacoviell</a> <a title="Jan '10 page 65" href="http://catalog.proemags.com/publication/a5278ceb?page=65"> JANUARY 2010 THE RETAIL OBSERVER 65</a> <a title="Jan '10 page 66" href="http://catalog.proemags.com/publication/a5278ceb?page=66"> Manufacturer {NOTES} •</a> <a title="Jan '10 page 67" href="http://catalog.proemags.com/publication/a5278ceb?page=67"> Imagine the Possibilities KitchenAid®</a> <a title="Jan '10 page 68" href="http://catalog.proemags.com/publication/a5278ceb?page=68"> </a>