MD Dec '09

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December 2009 91 Customer Service: Fact or Fiction? by Karen Waninger, CBET I n case I haven’t mentioned it before, I’m a skeptic some- times. (OK, most of the time!) That becomes pretty ob- vious when I’m talking to anyone who is trying to sell me anything, even when it’s something I need. My intent isn’t to be disrespectful to the individuals or organizations sharing their information; it’s just an instinct that has devel- oped over time when I see or hear certain triggers. Similar to how the Discovery Channel™ “MythBusters” attempts to separate fact from fiction on various topics during the tele- vision episodes, I start to categorize information as “plau- sible, confirmed or busted.” During a recent conversation, I re<a title="MD Dec '09 page 91" href="http://catalog.proemags.com/publication/011d2327?page=91">December 2009 91</a> December 2009 91<a title="MD Dec '09 page 93" href="http://catalog.proemags.com/publication/011d2327?page=93">Customer Service:Fact or Fiction? by Karen Wanin</a> Customer Service:Fact or Fiction? by Karen Wanin<a title="MD Dec '09 page 67" href="http://catalog.proemags.com/publication/011d2327?page=67">December 2009 67</a> December 2009 67<a title="MD Dec '09 page 60" href="http://catalog.proemags.com/publication/011d2327?page=60">Anesthetic vaporizers are Life Critical Devices.</a> Anesthetic vaporizers are Life Critical Devices.<a title="MD Dec '09 page 84" href="http://catalog.proemags.com/publication/011d2327?page=84">RADIOLOGY TODAY<< continued from page 83</a> RADIOLOGY TODAY<< continued from page 83<a title="MD Dec '09 page 107" href="http://catalog.proemags.com/publication/011d2327?page=107">Snapshot from aroundthe Exhibit HallJim Bowles</a> Snapshot from aroundthe Exhibit HallJim Bowles<a title="MD Dec '09 page 66" href="http://catalog.proemags.com/publication/011d2327?page=66">REFURBMADNESS“Don'taskme.SomehowIwoke u</a> REFURBMADNESS“Don'taskme.SomehowIwoke u<a title="MD Dec '09 page 27" href="http://catalog.proemags.com/publication/011d2327?page=27"></a> <a title="MD Dec '09 page 121" href="http://catalog.proemags.com/publication/011d2327?page=121">REPLACEMENT PARTSA+ Medical Company ……………………46A</a> REPLACEMENT PARTSA+ Medical Company ……………………46A<a title="MD Dec '09 page 72" href="http://catalog.proemags.com/publication/011d2327?page=72">72 December 2009</a> 72 December 2009<a title="MD Dec '09 page 5" href="http://catalog.proemags.com/publication/011d2327?page=5"></a> <a title="MD Dec '09 page 75" href="http://catalog.proemags.com/publication/011d2327?page=75">December 2009 75</a> December 2009 75<a title="MD Dec '09 page 64" href="http://catalog.proemags.com/publication/011d2327?page=64"></a> <a title="MD Dec '09 page 98" href="http://catalog.proemags.com/publication/011d2327?page=98"> Check and Documentthe X-ray Field Simul</a> Check and Documentthe X-ray Field Simul<a title="MD Dec '09 page 37" href="http://catalog.proemags.com/publication/011d2327?page=37">endeavor will have major implications forthe hea</a> endeavor will have major implications forthe hea<a title="MD Dec '09 page 26" href="http://catalog.proemags.com/publication/011d2327?page=26"></a> <a title="MD Dec '09 page 11" href="http://catalog.proemags.com/publication/011d2327?page=11"> PUBLISHER John M. Kriegjoh</a> PUBLISHER John M. Kriegjoh<a title="MD Dec '09 page 7" href="http://catalog.proemags.com/publication/011d2327?page=7"></a> <a title="MD Dec '09 page 70" href="http://catalog.proemags.com/publication/011d2327?page=70"></a> <a title="MD Dec '09 page 100" href="http://catalog.proemags.com/publication/011d2327?page=100">100 December 2009</a> 100 December 2009<a title="MD Dec '09 page 50" href="http://catalog.proemags.com/publication/011d2327?page=50"></a> <a title="MD Dec '09 page 48" href="http://catalog.proemags.com/publication/011d2327?page=48">MD NEWS Mackay’s Moral: Charge up your </a> MD NEWS Mackay’s Moral: Charge up your <a title="MD Dec '09 page 73" href="http://catalog.proemags.com/publication/011d2327?page=73"></a> <a title="MD Dec '09 page 3" href="http://catalog.proemags.com/publication/011d2327?page=3"></a> <a title="MD Dec '09 page 71" href="http://catalog.proemags.com/publication/011d2327?page=71">RADIOLOGY TODAYCommandments ofElectrica</a> RADIOLOGY TODAYCommandments ofElectrica<a title="MD Dec '09 page 83" href="http://catalog.proemags.com/publication/011d2327?page=83">RADIOLOGY TODAYNews from RSNAHeadli</a> RADIOLOGY TODAYNews from RSNAHeadli<a title="MD Dec '09 page 102" href="http://catalog.proemags.com/publication/011d2327?page=102">COMPANY SHOWCASESPECIAL ADVERTISING SECTION</a> COMPANY SHOWCASESPECIAL ADVERTISING SECTION<a title="MD Dec '09 page 113" href="http://catalog.proemags.com/publication/011d2327?page=113"></a> <a title="MD Dec '09 page 12" href="http://catalog.proemags.com/publication/011d2327?page=12"></a> <a title="MD Dec '09 page 35" href="http://catalog.proemags.com/publication/011d2327?page=35"></a> <a title="MD Dec '09 page 47" href="http://catalog.proemags.com/publication/011d2327?page=47"></a> <a title="MD Dec '09 page 54" href="http://catalog.proemags.com/publication/011d2327?page=54">54 December 2009</a> 54 December 2009<a title="MD Dec '09 page 114" href="http://catalog.proemags.com/publication/011d2327?page=114"></a> <a title="MD Dec '09 page 104" href="http://catalog.proemags.com/publication/011d2327?page=104"></a> <a title="MD Dec '09 page 42" href="http://catalog.proemags.com/publication/011d2327?page=42">COMPANY SHOWCASESPECIAL ADVERTISING SECTION</a> COMPANY SHOWCASESPECIAL ADVERTISING SECTION<a title="MD Dec '09 page 124" href="http://catalog.proemags.com/publication/011d2327?page=124">For Subscription Information:18 Eastbrook Be</a> For Subscription Information:18 Eastbrook Be<a title="MD Dec '09 page 112" href="http://catalog.proemags.com/publication/011d2327?page=112"></a> <a title="MD Dec '09 page 10" href="http://catalog.proemags.com/publication/011d2327?page=10"></a> <a title="MD Dec '09 page 119" href="http://catalog.proemags.com/publication/011d2327?page=119">ANESTHESIABeta Biomed Services. Inc. ……………… 108</a> ANESTHESIABeta Biomed Services. Inc. ……………… 108<a title="MD Dec '09 page 106" href="http://catalog.proemags.com/publication/011d2327?page=106">BIOMED TODAY Disney’s Coronado Springs Resortse</a> BIOMED TODAY Disney’s Coronado Springs Resortse<a title="MD Dec '09 page 86" href="http://catalog.proemags.com/publication/011d2327?page=86">RADIOLOGY TODAY<< continued from page 85</a> RADIOLOGY TODAY<< continued from page 85<a title="MD Dec '09 page 36" href="http://catalog.proemags.com/publication/011d2327?page=36">MD NEWSProfessional of th</a> MD NEWSProfessional of th<a title="MD Dec '09 page 29" href="http://catalog.proemags.com/publication/011d2327?page=29"></a> <a title="MD Dec '09 page 32" href="http://catalog.proemags.com/publication/011d2327?page=32">MD NEWS<< continued from page 31 The </a> MD NEWS<< continued from page 31 The <a title="MD Dec '09 page 1" href="http://catalog.proemags.com/publication/011d2327?page=1"></a> <a title="MD Dec '09 page 43" href="http://catalog.proemags.com/publication/011d2327?page=43">maintains a hands-on approach. “I person-ally su</a> maintains a hands-on approach. “I person-ally su<a title="MD Dec '09 page 58" href="http://catalog.proemags.com/publication/011d2327?page=58">58 December 2009</a> 58 December 2009<a title="MD Dec '09 page 31" href="http://catalog.proemags.com/publication/011d2327?page=31">Market Analysis:Patient-MonitoringEquipment by </a> Market Analysis:Patient-MonitoringEquipment by <a title="MD Dec '09 page 33" href="http://catalog.proemags.com/publication/011d2327?page=33"></a> <a title="MD Dec '09 page 2" href="http://catalog.proemags.com/publication/011d2327?page=2"></a> <a title="MD Dec '09 page 110" href="http://catalog.proemags.com/publication/011d2327?page=110">BIOMED TODAYMD Publishing AnnouncesTechNati</a> BIOMED TODAYMD Publishing AnnouncesTechNati<a title="MD Dec '09 page 44" href="http://catalog.proemags.com/publication/011d2327?page=44">CMYCMMYCYCMYKMedical_Dealer_Ad_7_2009.pd</a> CMYCMMYCYCMYKMedical_Dealer_Ad_7_2009.pd<a title="MD Dec '09 page 57" href="http://catalog.proemags.com/publication/011d2327?page=57"> To generate lasting happiness among customers, </a> To generate lasting happiness among customers, <a title="MD Dec '09 page 80" href="http://catalog.proemags.com/publication/011d2327?page=80">NAKOMIS MEDICALSYSTEMS, INC"the sound investment</a> NAKOMIS MEDICALSYSTEMS, INC"the sound investment<a title="MD Dec '09 page 96" href="http://catalog.proemags.com/publication/011d2327?page=96">96 December 2009</a> 96 December 2009<a title="MD Dec '09 page 77" href="http://catalog.proemags.com/publication/011d2327?page=77">Flat-panel DR Detector andUniversal Retrofit Kit</a> Flat-panel DR Detector andUniversal Retrofit Kit<a title="MD Dec '09 page 74" href="http://catalog.proemags.com/publication/011d2327?page=74">RADIOLOGY TODAYRadiology 101understanding u</a> RADIOLOGY TODAYRadiology 101understanding u<a title="MD Dec '09 page 9" href="http://catalog.proemags.com/publication/011d2327?page=9">Replace your Siemens Diagnostic X-RayTube wi</a> Replace your Siemens Diagnostic X-RayTube wi<a title="MD Dec '09 page 88" href="http://catalog.proemags.com/publication/011d2327?page=88">88 December 2009</a> 88 December 2009<a title="MD Dec '09 page 81" href="http://catalog.proemags.com/publication/011d2327?page=81">RADIOLOGY TODAYMedical Imaging Holdings, I</a> RADIOLOGY TODAYMedical Imaging Holdings, I<a title="MD Dec '09 page 115" href="http://catalog.proemags.com/publication/011d2327?page=115"></a> <a title="MD Dec '09 page 51" href="http://catalog.proemags.com/publication/011d2327?page=51">December 2009 51</a> December 2009 51<a title="MD Dec '09 page 22" href="http://catalog.proemags.com/publication/011d2327?page=22"></a> <a title="MD Dec '09 page 13" href="http://catalog.proemags.com/publication/011d2327?page=13">Product DiversityThere's a reason we shipped ove</a> Product DiversityThere's a reason we shipped ove<a title="MD Dec '09 page 6" href="http://catalog.proemags.com/publication/011d2327?page=6">The Best Prices & Service for your Medical Imagin</a> The Best Prices & Service for your Medical Imagin<a title="MD Dec '09 page 20" href="http://catalog.proemags.com/publication/011d2327?page=20"></a> <a title="MD Dec '09 page 90" href="http://catalog.proemags.com/publication/011d2327?page=90">RADIOLOGY TODAYProduct Spotlight:</a> RADIOLOGY TODAYProduct Spotlight:<a title="MD Dec '09 page 49" href="http://catalog.proemags.com/publication/011d2327?page=49">should guide your decisions as well. Inno-vation</a> should guide your decisions as well. Inno-vation<a title="MD Dec '09 page 79" href="http://catalog.proemags.com/publication/011d2327?page=79">December 2009 79</a> December 2009 79<a title="MD Dec '09 page 85" href="http://catalog.proemags.com/publication/011d2327?page=85">mography every year, typically beginningat age 3</a> mography every year, typically beginningat age 3<a title="MD Dec '09 page 118" href="http://catalog.proemags.com/publication/011d2327?page=118">INDEXA+ Medical Company ……………………46Advanced Ult</a> INDEXA+ Medical Company ……………………46Advanced Ult<a title="MD Dec '09 page 16" href="http://catalog.proemags.com/publication/011d2327?page=16">CORPORATE PROFILESPECIAL ADVERTISING SECTION</a> CORPORATE PROFILESPECIAL ADVERTISING SECTION<a title="MD Dec '09 page 25" href="http://catalog.proemags.com/publication/011d2327?page=25">“Inthecurrenteconomy,hospitalsandclinicsaretrying</a> “Inthecurrenteconomy,hospitalsandclinicsaretrying<a title="MD Dec '09 page 4" href="http://catalog.proemags.com/publication/011d2327?page=4"></a> <a title="MD Dec '09 page 97" href="http://catalog.proemags.com/publication/011d2327?page=97"></a> <a title="MD Dec '09 page 8" href="http://catalog.proemags.com/publication/011d2327?page=8"></a> <a title="MD Dec '09 page 59" href="http://catalog.proemags.com/publication/011d2327?page=59">December 2009 59</a> December 2009 59<a title="MD Dec '09 page 95" href="http://catalog.proemags.com/publication/011d2327?page=95"></a> <a title="MD Dec '09 page 108" href="http://catalog.proemags.com/publication/011d2327?page=108">108 December 2009</a> 108 December 2009<a title="MD Dec '09 page 122" href="http://catalog.proemags.com/publication/011d2327?page=122"></a> <a title="MD Dec '09 page 61" href="http://catalog.proemags.com/publication/011d2327?page=61">Thriving inAny Economyby Zig ZiglarS </a> Thriving inAny Economyby Zig ZiglarS <a title="MD Dec '09 page 28" href="http://catalog.proemags.com/publication/011d2327?page=28"></a> <a title="MD Dec '09 page 69" href="http://catalog.proemags.com/publication/011d2327?page=69">December 2009 69</a> December 2009 69<a title="MD Dec '09 page 56" href="http://catalog.proemags.com/publication/011d2327?page=56">MD NEWSIntegrating Mindand Me</a> MD NEWSIntegrating Mindand Me<a title="MD Dec '09 page 52" href="http://catalog.proemags.com/publication/011d2327?page=52">MD NEWSTROFF MedicalPhone: 800.726.</a> MD NEWSTROFF MedicalPhone: 800.726.<a title="MD Dec '09 page 14" href="http://catalog.proemags.com/publication/011d2327?page=14"></a> <a title="MD Dec '09 page 94" href="http://catalog.proemags.com/publication/011d2327?page=94">BIOMED TODAY<< continued from page 93 Custo</a> BIOMED TODAY<< continued from page 93 Custo<a title="MD Dec '09 page 123" href="http://catalog.proemags.com/publication/011d2327?page=123"></a> <a title="MD Dec '09 page 117" href="http://catalog.proemags.com/publication/011d2327?page=117">CLASSIFIEDSDecember 2009 117</a> CLASSIFIEDSDecember 2009 117<a title="MD Dec '09 page 63" href="http://catalog.proemags.com/publication/011d2327?page=63"></a> <a title="MD Dec '09 page 68" href="http://catalog.proemags.com/publication/011d2327?page=68"></a> <a title="MD Dec '09 page 39" href="http://catalog.proemags.com/publication/011d2327?page=39"></a> <a title="MD Dec '09 page 19" href="http://catalog.proemags.com/publication/011d2327?page=19"></a> <a title="MD Dec '09 page 62" href="http://catalog.proemags.com/publication/011d2327?page=62"></a> <a title="MD Dec '09 page 89" href="http://catalog.proemags.com/publication/011d2327?page=89">December 2009 89</a> December 2009 89<a title="MD Dec '09 page 18" href="http://catalog.proemags.com/publication/011d2327?page=18"></a> <a title="MD Dec '09 page 116" href="http://catalog.proemags.com/publication/011d2327?page=116">116 December 2009</a> 116 December 2009<a title="MD Dec '09 page 109" href="http://catalog.proemags.com/publication/011d2327?page=109">BIOMED TODAY Baxter IPumpCalibra</a> BIOMED TODAY Baxter IPumpCalibra<a title="MD Dec '09 page 53" href="http://catalog.proemags.com/publication/011d2327?page=53">Netech Corp.Phone: 800-547-6557Web site: www.go</a> Netech Corp.Phone: 800-547-6557Web site: www.go<a title="MD Dec '09 page 99" href="http://catalog.proemags.com/publication/011d2327?page=99">BIOMED TODAYLooking for Some E</a> BIOMED TODAYLooking for Some E<a title="MD Dec '09 page 65" href="http://catalog.proemags.com/publication/011d2327?page=65"> TheFinancial by Wayne Webster,Proac</a> TheFinancial by Wayne Webster,Proac<a title="MD Dec '09 page 40" href="http://catalog.proemags.com/publication/011d2327?page=40"></a> <a title="MD Dec '09 page 82" href="http://catalog.proemags.com/publication/011d2327?page=82"></a> <a title="MD Dec '09 page 105" href="http://catalog.proemags.com/publication/011d2327?page=105">BIOMED TODAYOverpriced OEM PartHere’s </a> BIOMED TODAYOverpriced OEM PartHere’s <a title="MD Dec '09 page 76" href="http://catalog.proemags.com/publication/011d2327?page=76">RADIOLOGY TODAYRSNA Product OverviewAs ra</a> RADIOLOGY TODAYRSNA Product OverviewAs ra<a title="MD Dec '09 page 120" href="http://catalog.proemags.com/publication/011d2327?page=120">INDEXLASER IMAGERSFirst Source …………………………… 80</a> INDEXLASER IMAGERSFirst Source …………………………… 80<a title="MD Dec '09 page 23" href="http://catalog.proemags.com/publication/011d2327?page=23"></a> <a title="MD Dec '09 page 111" href="http://catalog.proemags.com/publication/011d2327?page=111">which will premiere in January. Althoughit’s bee</a> which will premiere in January. Althoughit’s bee<a title="MD Dec '09 page 30" href="http://catalog.proemags.com/publication/011d2327?page=30"></a> <a title="MD Dec '09 page 87" href="http://catalog.proemags.com/publication/011d2327?page=87">December 2009 87</a> December 2009 87<a title="MD Dec '09 page 101" href="http://catalog.proemags.com/publication/011d2327?page=101">OtheBUYERBBIOMED TODAYrSideEWAREby Ji</a> OtheBUYERBBIOMED TODAYrSideEWAREby Ji<a title="MD Dec '09 page 103" href="http://catalog.proemags.com/publication/011d2327?page=103">ued to perform its core competen-cies: serving i</a> ued to perform its core competen-cies: serving i<a title="MD Dec '09 page 21" href="http://catalog.proemags.com/publication/011d2327?page=21">torn upholsterycracked windshieldscrat</a> torn upholsterycracked windshieldscrat<a title="MD Dec '09 page 38" href="http://catalog.proemags.com/publication/011d2327?page=38"></a> <a title="MD Dec '09 page 15" href="http://catalog.proemags.com/publication/011d2327?page=15"></a> <a title="MD Dec '09 page 24" href="http://catalog.proemags.com/publication/011d2327?page=24">MD NEWSAs Good As NewParts marketshows </a> MD NEWSAs Good As NewParts marketshows <a title="MD Dec '09 page 45" href="http://catalog.proemags.com/publication/011d2327?page=45">December 2009 45</a> December 2009 45<a title="MD Dec '09 page 55" href="http://catalog.proemags.com/publication/011d2327?page=55">December 2009 55</a> December 2009 55<a title="MD Dec '09 page 78" href="http://catalog.proemags.com/publication/011d2327?page=78">78 December 2009</a> 78 December 2009<a title="MD Dec '09 page 92" href="http://catalog.proemags.com/publication/011d2327?page=92"></a> <a title="MD Dec '09 page 41" href="http://catalog.proemags.com/publication/011d2327?page=41">December 2009 41</a> December 2009 41<a title="MD Dec '09 page 17" href="http://catalog.proemags.com/publication/011d2327?page=17">drop-ship from the OEM. Regardless, ourgoal is t</a> drop-ship from the OEM. Regardless, ourgoal is t<a title="MD Dec '09 page 46" href="http://catalog.proemags.com/publication/011d2327?page=46">.OTREADYTOBREAKUPWITHYOUROLDPATIENTMONITOR </a> .OTREADYTOBREAKUPWITHYOUROLDPATIENTMONITOR <a title="MD Dec '09 page 34" href="http://catalog.proemags.com/publication/011d2327?page=34">3UHRZQHG(TXLSPHQW:K\3D\0RUH"0RELOH,QVWUXPHQWRII</a> 3UHRZQHG(TXLSPHQW:K\3D\0RUH"0RELOH,QVWUXPHQWRII